This policy covers refunds and cancellation for all SEMIPRO purchases, whether the checkout is completed on semiprocycling.com or directly on the semipro.coach platform.
How cancellation works
If you are on a recurring plan you can cancel through your account's billing management flow or by contacting support. Cancellation stops future renewals.
If you cancel mid-cycle, access to paid features normally continues until the end of the paid period unless the specific product states that access ends immediately.
Cancelling a platform subscription does not affect separate coaching arrangements delivered through external channels unless explicitly agreed.
One-time custom products
Some SEMIPRO products are built specifically for you. The Personalised Plan is one of these. For these products, refunds work in stages:
Before your start date
Full refund, any reason. Contact us before your scheduled plan build start date (you will be notified of this date by email after purchase).
During the build and lock-in period
Once your plan is delivered, you work directly with Damian to adjust it until it fits. Unlimited adjustments are included during this period. Lock-in is by mutual agreement.
If no feedback is received within 14 days of plan delivery, the plan is considered locked in.
After lock-in
Once a plan is locked in, no refunds are offered. The plan is yours to execute over the 12-week period.
Time limit on engagement
If a Personalised Plan purchase is not engaged within 90 days of payment (no response to scheduling emails, no start date agreed), the purchase is considered forfeit and no refund is due.
Goodwill exceptions may be considered for genuine circumstances. Contact our contact email.
The Winter Block
The $25 Winter Block founding deposit is fully refundable at any time before the block starts on 2 November 2026, for any reason. Request the refund by email and the deposit will be returned to the original payment method.
Once The Winter Block begins, the full amount paid is covered by a 14-day money-back guarantee. A founding rider receiving a refund during this period will be refunded both the $25 deposit and the $474 founding balance. A full-price rider will be refunded the single $549 payment.
Subscription products
Team SEMIPRO includes a 30-day money-back guarantee. Try Team SEMIPRO for 30 days. If it is not for you, email our contact email for a full refund. No questions, no friction.
Guided, PRO, and ONE are ongoing coaching products with no long-term lock-in. You can cancel anytime. Cancellation stops future renewals.
Subscription payments outside the Team SEMIPRO 30-day guarantee are generally non-refundable once a billing period begins. We may issue refunds in the cases listed below.
When refunds may be considered
- Duplicate charges.
- Incorrect plan assignment or billing errors caused by SEMIPRO.
- Clear service errors affecting paid access.
- Cases where consumer law requires a refund or cancellation right.
When refunds are usually not offered
- Partial use after a cancellation already in effect.
- Change of mind after substantial use of the service.
- Outcomes that did not meet personal expectations.
Access after failed payment
SEMIPRO may offer a short grace period after a failed payment before access is removed. Grace-period rules are published consistently in plan messaging and support materials.
Requesting a refund
To request a refund, email our contact email with the order or subscription details. We aim to respond within five working days.