Refunds and cancellation

This policy covers refunds and cancellation for all SEMIPRO purchases, whether the checkout is completed on semiprocycling.com or directly on the semipro.coach platform.

How cancellation works

Team SEMIPRO, Guided and PRO subscriptions renew automatically at the cadence and price shown before payment. To avoid the next charge, cancel through your account's billing management flow or contact support before the next scheduled renewal begins. Cancellation stops future renewals.

"Cancel anytime" means there is no cancellation fee or long-term lock-in. It does not reverse a renewal or payment already processed. If you cancel mid-cycle, access to paid features normally continues until the end of the paid period unless the specific product states that access ends immediately.

Cancelling a platform subscription does not affect separate coaching arrangements delivered through external channels unless explicitly agreed.

Renewal reminders

Team SEMIPRO schedules a reminder to the billing email seven days before a quarterly renewal. Legacy annual Team SEMIPRO subscriptions and annual coaching-practice licences are scheduled to receive a reminder 30 days before renewal. The reminder states the renewal date and links directly to Stripe billing management.

Keep the billing email address current through Stripe. A reminder is an additional notice and does not replace the renewal terms accepted before payment or any rights required by law.

One-time custom products

Some SEMIPRO products are built specifically for you. The Personalised Plan is one of these. For these products, refunds work in stages:

Before your plan-build start date

Full refund, any reason. Contact us before your scheduled plan build start date (you will be notified of this date by email after purchase). This is when work on your plan begins, which may be earlier than your first training day.

During the build and lock-in period

Once your plan is delivered, you work directly with Damian to adjust it until it fits. Unlimited adjustments are included during this period. Lock-in is by mutual agreement.

If no feedback is received within 14 days of plan delivery, the plan is considered locked in.

After lock-in

Once a plan is locked in, no refunds are offered. The plan is yours to execute over the 12-week period.

Time limit on engagement

If a Personalised Plan purchase is not engaged within 90 days of payment (no response to scheduling emails, no start date agreed), the purchase is considered forfeit and no refund is due.

Goodwill exceptions may be considered for genuine circumstances. Contact coaching@semiprocycling.com.

The Winter Block

The $25 Winter Block founding deposit is fully refundable at any time before the block starts on 2 November 2026, for any reason. Request the refund by email and the deposit will be returned to the original payment method.

Once The Winter Block begins, the full amount paid is covered by a 14-day money-back guarantee. A founding rider receiving a refund during this period will be refunded both the $25 deposit and the $474 founding balance. A full-price rider will be refunded the single $549 payment.

Subscription products

Team SEMIPRO includes a 30-day money-back guarantee for new members during their first paid membership period. A renewal does not start a new guarantee period. Try Team SEMIPRO for 30 days. If it is not for you, email coaching@semiprocycling.com for a full refund. No questions, no friction.

Guided and PRO are ongoing coaching products billed every four weeks, with no long-term lock-in. You can cancel anytime. Cancellation stops future renewals.

Subscription payments outside the Team SEMIPRO 30-day guarantee are non-refundable once a billing period begins, except in the cases listed below or where consumer law requires otherwise. SEMIPRO may choose to make a goodwill exception, but this does not create an entitlement to a refund in the same or similar circumstances.

SEMIPRO ONE: full-year commitment

ONE is a full twelve-month commitment. We commit to your performance year, and you commit to the full project.

Pay upfront or in four quarterly instalments. All four instalments are payments toward the agreed annual fee.

There is no early cancellation or release from remaining instalments for a change of mind. Rights required by law and remedies for SEMIPRO service failures remain unaffected.

Training and the support schedule can adapt when life changes. This does not shorten the agreed twelve-month commitment. The scope, start date and payment schedule are agreed in writing before the project begins. Contact coaching@semiprocycling.com if circumstances change or there is a problem with delivery.

When refunds may be considered

• Duplicate charges.
• Incorrect plan assignment or billing errors caused by SEMIPRO.
• Clear service errors affecting paid access.
• Cases where consumer law requires a refund or cancellation right.

When refunds are usually not offered

• Failure to cancel before a scheduled renewal begins.
• Not noticing an automatic renewal that was disclosed before purchase.
• Not using the service while paid access remained available.
• Cancellation requested after a new billing period has begun.
• Change of mind after the 30-day Team SEMIPRO guarantee has ended.
• Outcomes that did not meet personal expectations.

Access after failed payment

SEMIPRO may offer a short grace period after a failed payment before access is removed. Grace-period rules are published consistently in plan messaging and support materials.

Requesting a refund

To request a refund, email coaching@semiprocycling.com with the order or subscription details. We aim to respond within five working days.