SEMIPRO Help Centre

Support, without the run-around.

Find the right plan path, fix setup issues, understand policy, and keep training moving. Ask the support assistant or jump straight to the workflow below.

TrainingPeaksManual zonesWorkoutsTestingBillingPoliciesCoach supportBefore you join

Answer library

Common questions, answered directly.

This is the front desk: coaching scope, plan choice, setup, manual zones, device sync, billing, intake, and training changes in one place.

Program scope and value

What exactly do I get with a SEMIPRO coaching plan?+

You get structured training, planning, analysis, feedback, and a support level matched to the product you choose. Personalised Plan is a custom 12-week plan. Team SEMIPRO is lower-touch ongoing plan and resource access. Guided adds coach feedback and adjustment. PRO and ONE add deeper strategy and more direct coaching judgement around serious goals.

Compare coaching options
Is SEMIPRO a properly set-up business?+

Yes. SEMIPRO is operated by a registered limited company and carries professional indemnity insurance. Coaching agreements, payments, and refunds all run through that entity, so you are dealing with an accountable business rather than an individual with a payment link.

What is included in the coaching fee?+

The fee covers the coaching work around the plan: understanding your goals, availability, current training, limiters, and event demands; building the structure; reviewing progress; adjusting when real life changes the week; and helping you make better decisions than a static plan can.

What results have you achieved with athletes?+

SEMIPRO works with time-constrained cyclists through to serious racers. Results depend on the rider, goal, available hours, training history, and consistency. The useful support question is whether your target and constraints fit the product and support level you are considering.

Why hire a coach instead of following a generic plan?+

A generic plan gives structure. Coaching adds judgement. That means knowing what to prioritise, what to change, when to back off, how to interpret data, and how to keep the plan aligned with your actual life instead of pretending every week goes perfectly.

What is the core SEMIPRO coaching philosophy?+

SEMIPRO builds durable cyclists. The method uses power, data, periodisation, intensity control, execution, and durability as the organising ideas. It is not built around chasing one number at all costs.

Read the Playbook
How is SEMIPRO different from programs that just focus on FTP?+

FTP or threshold power matters, but it is not the whole athlete. SEMIPRO looks at repeatability, fatigue resistance, the shape of your power-duration curve, your available training time, recovery, event demands, and whether the training is sustainable enough to work.

Power and data chapter
How do you identify my limiters or bottlenecks?+

The process starts with your goals, training history, available hours, recent training data, testing, and the demands of your event. From there, the plan targets the biggest constraint first rather than adding random work because it looks hard.

How many hours per week do I need to commit?+

Many SEMIPRO riders train seriously on 5 to 10 hours per week. More time can help, but consistency, recovery, and correct priorities usually matter more than pretending you have unlimited hours. The right plan should fit the hours you can repeat.

Onboarding, setup, and logistics

What are the payment options and contract length?+

Current price, billing cadence, and plan terms are shown at checkout before payment. Guided and PRO have no long-term lock-in. Subscription cancellation stops future renewals, with access usually continuing until the end of the paid period.

Refunds and cancellation
What are the key differences between Guided and PRO?+

Guided is for ongoing coach feedback, adjustment, and accountability. PRO is for riders who need deeper strategic input, more direct judgement, and more serious event preparation. Choose by the amount of coaching support you will actually use.

Coaching options
Which software and equipment are required?+

TrainingPeaks is the main delivery layer for SEMIPRO workouts. A power meter or smart trainer is strongly preferred for power-based training. A compatible head unit or indoor app helps execute structured workouts cleanly.

Can I use my own software, or am I required to use TrainingPeaks?+

TrainingPeaks is the main place SEMIPRO delivers structured training. You can still use Garmin, Wahoo, Zwift, Rouvy, TrainerRoad, or your preferred riding tool if it syncs with TrainingPeaks.

I signed up but have not received the setup or athlete intake form email. Where should I look?+

Check the email used at checkout, then spam, promotions, updates, and any alternate inbox you may have used. Search for SEMIPRO, TrainingPeaks, intake, coaching, and receipt. If it is still missing, contact support with the checkout email and order details.

How do I set up SEMIPRO custom power zones in TrainingPeaks if I use my own account?+

The SEMIPRO zone option only appears automatically when SEMIPRO manages payment for your TrainingPeaks account. If you use your own account, enter the zones manually. Use the Critical Power calculator, copy the SEMIPRO Power ranges, open TrainingPeaks Settings, Zones, Power, then create or edit a custom SEMIPRO Power zone set.

Manual zones video
How do I confirm you received my athlete intake form and goals?+

After submitting the intake form, check for any confirmation screen or email. Make sure you used the same email address as checkout. If you are unsure, ask support with your name, checkout email, and approximate submission time.

When will my custom training plan start after I complete sign-up?+

Your start date depends on the product, intake completion, plan build timing, and any agreed event date. Personalised work usually starts after your intake information is complete and the build window is confirmed.

Training knowledge and coaching relationship

Do I need to know training science before I start?+

No. You need to follow the plan, give honest feedback, and ask when something is unclear. SEMIPRO explains the why where it helps, without expecting you to become a coach.

How do you use my goals, availability, and current training to build the plan?+

Your goals, event demands, available hours, recent training, testing, recovery, constraints, and training history shape the plan. The point is to build something specific enough to be useful and realistic enough to repeat.

What if the coaching relationship is not a good fit?+

Raise it early. Sometimes the solution is clearer communication or a different support level. If it truly is not right, the cancellation and refund policy explains what happens next.

Refunds and cancellation

Training and plan changes

What should I do if I miss a workout?+

Do not cram missed hard sessions into the next few days. If you miss endurance, usually move on. If you miss a key intensity day, protect recovery first. Guided and PRO athletes should message their coach when the week changes materially.

TrainingPeaks and devices

Why are my workouts not showing on Garmin, Wahoo, Zwift, or another app?+

First check that the workout exists on the correct date in TrainingPeaks. Then confirm the device or app is connected to the same TrainingPeaks account. If Garmin is not pulling workouts, disconnect and reconnect the TrainingPeaks permission, then sync again.

Events

What should I tell SEMIPRO about a new event?+

Share the event date, terrain, expected duration, travel, equipment, likely conditions, and whether the goal is finishing, performing, placing, or preparing for something later. Flag heat, altitude, gravel, climbing, or technical demands early.

Manual zones

Setting SEMIPRO zones in your own TrainingPeaks account.

The SEMIPRO zone option only appears automatically when SEMIPRO manages the payment for your TrainingPeaks account. If you are using your own TrainingPeaks account, you need to enter the zones manually.

It is quick: calculate your SEMIPRO Power zones, open TrainingPeaks zones, create or edit the power zone set, then paste the ranges in.

  1. 01Open the Critical Power calculator and copy your SEMIPRO Power zone ranges.
  2. 02In TrainingPeaks, go to Settings, then Zones, then Power.
  3. 03Create a custom zone set named SEMIPRO Power, or edit the current custom set.
  4. 04Enter each wattage range, save, then check that future workouts use the right targets.

Short walkthrough for riders using their own TrainingPeaks account.

Support library

The essentials from SEMIPRO support.

Practical answers for the things riders actually hit: plan choice, account setup, TrainingPeaks sync, missed sessions, testing, billing, policy, and coaching support.

Getting started

Start with the shape of your SEMIPRO account.

SEMIPRO combines structured training, TrainingPeaks delivery, platform resources, coach support, policy pages, and community. You do not need to learn every part on day one.

  • Confirm which product you bought: Personalised Plan, Team SEMIPRO, Guided, PRO, or ONE.
  • Check the email address you used at checkout. That is usually where access and setup messages go.
  • Connect TrainingPeaks before the first training block starts if your plan uses structured workouts.
  • Open the next seven to fourteen days of your calendar before changing anything.
  • Read session notes first. The notes usually tell you the purpose, terrain, cadence, and swap rules.

Plans

Choose by how much guidance you want.

Pick the product by the level of support around the training, not by how serious you are as a rider.

  • Personalised Plan: choose this when you want a 12-week plan built around your dates, available hours, and goal.
  • Team SEMIPRO: choose this when you want ongoing plan access, training resources, and a lower-touch support model.
  • Guided: choose this when you want coach feedback, adjustment, and accountability as the block unfolds.
  • PRO: choose this when your season needs direct strategy, deeper analysis, and more frequent coaching judgement.
  • ONE: choose this only when the year revolves around one serious target and you want the most coordinated support.
  • If two options look close, choose the one with the support level you will actually use.

TrainingPeaks setup

Use TrainingPeaks as the delivery layer.

Most SEMIPRO sessions are delivered through TrainingPeaks so they can sync to the tools you already ride with.

  • Use the same email address for TrainingPeaks that you expect SEMIPRO to connect with, unless told otherwise.
  • Accept any TrainingPeaks connection invite before your first block starts.
  • Check your calendar on desktop first. If it is right there, device sync is the next layer to solve.
  • For Garmin, Wahoo, Zwift, Rouvy, or TrainerRoad, confirm the app is connected to the same TrainingPeaks account.
  • If a workout does not appear on a device, disconnect and reconnect the TrainingPeaks permission, then sync again.
  • If the device version looks wrong, follow the TrainingPeaks version and use the support chat to check the likely cause.

Troubleshooting

When workouts are not syncing.

Most device problems start upstream: the workout needs to be correct in TrainingPeaks before Garmin, Wahoo, Zwift, Rouvy, or TrainerRoad can receive it cleanly.

  • First check that the workout is visible on the correct date in TrainingPeaks.
  • Then check that your device or app is connected to the same TrainingPeaks account.
  • If Garmin is not pulling the workout, disconnect and reconnect TrainingPeaks permission before rebuilding the week.
  • If Zwift or Wahoo shows the wrong workout, force a manual sync and check tomorrow as well as today.
  • If a workout has targets but no structured steps on your device, the export path is usually the issue, not the plan.
  • If the same problem repeats across multiple days, ask the support chat what to capture before escalating.

Testing and zones

Keep your zones current.

Testing makes the training more accurate. Use the Critical Power guide when you need to update CP, W prime, or SEMIPRO Power zones.

  • Run the prescribed test when your plan asks for it, not every time you feel fitter.
  • Use two recent max efforts: one around 3 to 5 minutes and one around 12 to 20 minutes.
  • Calculate Critical Power and W prime before changing TrainingPeaks zones.
  • Update zones in TrainingPeaks after the calculator gives you the wattage ranges.
  • Use the same testing format each time where possible so the trend is cleaner.
  • Do not retest when tired, sick, returning from illness, or carrying unusual life stress unless your coach tells you to.
Open the Critical Power guide →

Training

Adapt the plan without losing the point.

Missed sessions, tired legs, travel, and group rides happen. The goal is to preserve the training intent rather than force a perfect calendar.

  • Do not cram missed hard sessions into the next few days.
  • Keep easy days easy when the plan calls for recovery.
  • Use session notes to understand the purpose before swapping a ride.
  • If you miss an endurance ride, usually move on rather than chasing volume.
  • If you miss a key intensity day, protect recovery first and avoid stacking hard days back to back.
  • If a group ride replaces a session, decide whether it matched the intent or became extra intensity.
  • If illness or injury is involved, stop treating it as a calendar problem and get appropriate health advice.
  • Guided and PRO athletes should message their coach when the week changes.

Events

Keep the goal visible.

Event prep works best when the plan knows what is coming: date, terrain, expected duration, travel, equipment, and the kind of rider you need to be on the day.

  • Add your event date as early as possible.
  • Tell SEMIPRO if the event changes from a finish goal to a performance goal.
  • Flag travel, heat, altitude, gravel, climbing, or technical demands.
  • Do not add a major event late in the block without checking how it changes recovery.
  • For A-races, keep the final two weeks boring on purpose. The work is already done by then.

Billing and subscription

Manage access before it becomes noise.

For subscription products, you can manage billing or cancel through your account or by contacting SEMIPRO support.

  • Team SEMIPRO includes a 30-day money-back guarantee.
  • Guided and PRO have no long-term lock-in.
  • Personalised Plan uses the fit-check policy before the plan is locked in.
  • Cancellation stops future renewals. Access usually continues until the end of the paid period.
  • Duplicate charges, plan assignment mistakes, or clear service errors can be reviewed.
  • Change-of-mind refunds after substantial use are usually not offered.
  • Refund and cancellation details live in the legal policy.
Read refunds and cancellation →

Policies

Know where the formal rules live.

Support answers can summarise the policy pages, but the legal pages remain the source of truth for terms, refunds, privacy, AI disclaimers, and community conduct.

  • Terms cover accounts, acceptable use, billing, paid plans, community features, and governing law.
  • Refunds and cancellation covers recurring plans, Personalised Plan lock-in, Team SEMIPRO guarantee, and refund review cases.
  • Privacy explains what data SEMIPRO collects, the processors used, retention, deletion, and user rights.
  • The Coaching and AI disclaimer explains training risk, AI limitations, and why AI output is informational.
  • Community guidelines cover expected behaviour, prohibited conduct, moderation, and reporting.
Open the terms →

Coach support

Know when to ask your coach.

Coached athletes should use support when training reality changes, when feedback is unclear, or when the plan needs judgement rather than guesswork.

  • Coach support is for training context, session changes, plan questions, and event preparation.
  • We aim to reply within 24 hours Monday to Friday, and within 48 hours on weekends.
  • Share the context: sleep, stress, illness, travel, and recent rides.
  • Ask before changing key sessions near an event.
  • Use coach feedback to understand the why, not just the next workout.
  • Use the support chat first for factual questions about setup, billing, policy, and where to look.
  • For urgent medical, injury, or safety decisions, speak to a qualified health professional.

Reference

Look up the language of training.

This section covers the language riders see most often across plans, TrainingPeaks, calculator output, and coach notes.

  • Useful terms include CP, FTP, W prime, CTL, ATL, TSB, NP, VAM, periodisation, and durability.
  • CP means Critical Power, the sustainable power anchor used for SEMIPRO zones.
  • W prime is the finite work capacity above CP, useful for understanding repeatability and hard efforts.
  • CTL, ATL, and TSB are TrainingPeaks load terms. Useful as signals, not as morality scores.
  • Durability means how much your physiology and performance deteriorate as fatigue accumulates.
  • For zone-setting, start with the Critical Power calculator guide.
Start with the zone guide →

Quick answers

From support